In Operations Management, various teams work on the further development of our processes. There are project coordinators, operations managers, customer care managers and marketing services specialists. We are the interface to our customers, our colleagues in sales, and our online channels. As dynamic and highly motivated teams, we give our all to make everything doable. We work directly on the heart of OBI: our customers' DIY projects. We offer our customers products and services that suit them exactly and enable them to make their homes even more beautiful.
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YOUR JOB AT OBI
We deliver high customer value by efficiently managing our offer and product operations
Who we are
How we work
In order to be able to offer our customers uncomplicated services, we work with modern software that we develop ourselves. We value a collegial approach and a culture in which everyone supports each other. For example, we exchange ideas in regular (online) meetings in order to keep important developments and topics on our radar. And we don't miss out on fun outside of work either: we have game nights, joint lunch breaks and even the occasional team event.
To ensure closer cooperation between our craftspeople and the employees of the OBI stores, we organized a MachbarMacher craftspeople's meeting. We discussed what is important to us in our joint work and how we can inspire our customers. This personal contact has sustainably helped to strengthen the cooperation between all participants.
What your colleagues say...
"I am the interface between customers, stores, craftspeople and our field service. That way, I always have an eye on the customer's project. I think it's great that my ideas and suggestions for improving processes are always appreciated. And it's cool to see when a technical feature has been implemented and the work for me and my colleagues is faster as a result."
"I regularly visit our stores and exchange ideas with my colleagues. We all pull together to offer our customers a great range of products and services. Through my visits to our customers' construction sites, I regularly hear and see how our service is received. It's really nice to see how many we've been able to help beautify their homes and gardens."
We are constantly evolving to meet new challenges
We strive for maximum efficiency
We work hard not only to satisfy our customers but to excite them
We are strong together and help each other wherever possible to meet our high standards